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Assistant Property Manager

Department/Group: Multifamily Housing
Position Type: Full-Time or Part-Time
Supervisor: Property Manager
FLSA: Non-Exempt

Role and Responsibilities

  • Provide assistance and clerical support to property manager in the day-to-day operation of assigned properties.
  • Greet individuals entering the administrative office of the property and answer telephone, ascertain nature of business and assist individual or refer to proper personnel for assistance.
  • Collect rent and other charges from residents and deposit to bank according to policy.
  • Process requests for interim rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
  • Follow-up on delinquent accounts and pursue collections in accordance with established procedures.
  • Computes tenant income, deductions, rents
  • Maintain tenant files and related documentation regarding continuing eligibility and adjustments
  • Produce letters and other office forms and records.
  • Assist applicants with submitting an online application as needed.
  • Conduct unit housekeeping inspections to assure adherence to established policies and standards
  • Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents
  • Communicate with residents as needed to inform of policies, procedures, rules, and regulations
  • Assist with leasing units by typing lease, reviewing and signing lease, collecting deposits, etc.
  • Coordinate vacancy preparation in order to minimize time units are vacant
  • Maintain waiting list by contacting applicants to determine continued interest, update information etc.
  • Maintain records of the status of assigned units, e.g., filled, vacant, anticipated vacancy, etc.
  • Conduct annual re-examinations and enter data into computer system
  • Assist with eviction process, and prepare related documentation to support recommendation
  • Accompany pest control technician when servicing property
  • Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
  • Participate in hearings and appeals as needed
  • Resolve conflict and complaints among residents, if possible, in order to avoid grievances
  • Establish effective working relationships with other employees, residents, vendors, and general public.
  • Performs all other duties as assigned by the Director of Housing Operations.

Qualifications and Education Requirements

We seek detail-oriented, independent self-starters who demonstrate an unwavering commitment for decent, safe, and sanitary housing for residents.

Preferred Skills

  • Strong oral and written communication skills in multiple settings
  • Exceptional analytical and problem-solving skills, with an ability to use quantitative and qualitative data to make decisions and recommendations
  • Skill in the use of computers, office copier, and other office machines.
  • Proven track record of working with diverse individuals at all levels to drive decision-making and results
  • Knowledge of HUD, LIHTC, and HOME Funds rules, regulations and policies on tenant selection and required forms and reports.
  • Experience in general office work
  • High School Diploma

Physical Involvement

Must be able to operate office equipment. Standing, walking, reaching, bending, and lifting to twenty-five (25) pounds is sometimes required. Must possess mobility skills necessary to access a variety of work areas.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.